Shipping policy

Last Updated: 15 October 2026

Shipping & Delivery

Thank you for shopping with Concept Collections.

As we supply commercial furniture throughout Australia, delivery requirements vary significantly depending on product type, quantity, delivery location, access requirements, and freight method. For this reason, freight is generally quoted separately after an order is placed.

Freight Charges

Unless expressly stated otherwise, product prices do not include freight or delivery charges.

Where products are identified as requiring a freight quotation:

  • Freight costs will be calculated following receipt of your order.
  • Delivery charges vary depending on destination, quantity, product type, access requirements, and freight method.
  • A member of our team will contact you to provide a freight quotation and discuss delivery arrangements.

Freight charges must be accepted before delivery can be arranged.

Order Processing

Orders are generally processed as soon as possible following receipt.

Where freight is required, processing may include:

  • Verification of stock availability
  • Assessment of delivery requirements
  • Preparation of a freight quotation
  • Confirmation of delivery details

Additional processing time may be required for large orders, regional deliveries, custom orders, or orders requiring special handling.

Delivery Timeframes

Delivery timeframes vary depending on:

  • Product availability
  • Delivery location
  • Freight provider schedules
  • Access requirements
  • Seasonal freight volumes

Any delivery timeframes provided are estimates only and are not guaranteed.

Delivery Requirements

Customers are responsible for ensuring that:

  • Delivery details are accurate
  • Adequate access is available for delivery vehicles
  • Any site-specific delivery requirements are disclosed prior to dispatch

Additional charges may apply where specialised delivery services are required, including but not limited to:

  • Limited-access sites
  • Stairs
  • Restricted delivery times
  • Tailgate services
  • Remote locations
  • Redelivery requirements

Inspection of Goods

Customers should inspect goods as soon as reasonably possible following delivery.

Any visible freight damage, shortages, or discrepancies should be reported to Concept Collections promptly and supported with photographs where available.

Shipping Destinations

We currently supply and deliver products within Australia.

Delivery availability may vary depending on location and product type.

Order Changes & Cancellations

If you need to amend or cancel an order, please contact us as soon as possible.

We will endeavour to accommodate requests where possible; however, once goods have been dispatched or freight arrangements have been confirmed, changes or cancellations may not be possible.

Any refunds will be processed in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Delays Beyond Our Control

Concept Collections is not responsible for delays arising from circumstances outside our reasonable control, including:

  • Freight carrier delays
  • Severe weather events
  • Supply chain disruptions
  • Port congestion
  • Industrial action
  • Government restrictions
  • Other unforeseen events

Contact Us

For freight enquiries, delivery information, or order assistance, please contact:

Concept Collections
Email: shopify@conceptcollections.com.au